Most US orders are delivered within 7–10 business days. Once your order ships, you’ll receive a tracking email so you can follow your package every step of the way.

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us at contact@univers-watch.com with your order number and we’ll make it right refund or exchange, your choice.

Address changes must be requested within 12 hours of placing your order. Contact us immediately at contact@univers-watch.com and we’ll do our best to update it before your order ships.

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order anytime at track my order now

Our team is available Monday–Friday, 9am–5pm EST. Reach us at contact@univers-watch.com or via WhatsApp. We typically respond within 24 hours.

Contact us immediately at contact@univers-watch.com. If your order hasn’t shipped yet, we can correct it. Once shipped, we unfortunately cannot redirect packages.

We ship worldwide for free! All orders, whether in the US or internationally, are delivered at no shipping cost. Delivery times may vary by destination. Feel free to reach out at contact@univers-watch.com if you have any questions about your region.

If you order multiple items, they may arrive in separate packages depending on availability. Don’t worry you’ll receive individual tracking for each shipment.

It’s simple just fill out our return request form and we’ll get back to you within 2 business days. Start your return here →