Everything you need to know
Orders and Shipping
Most US orders are delivered within 7-10 business days. International orders may take 10-12 business days depending on your location. Once your order ships, you’ll receive a confirmation email with your tracking number.
Click “My Account” in the top right corner of our website and select “Register.” Creating an account lets you track orders, save your preferences, and check out faster.
Address changes must be requested within 24 hours of placing your order. Contact us immediately at contact@univers-watch.com and we’ll update it before your order ships.
Once your order ships, you’ll receive a confirmation email with a tracking link. You can also track your order anytime at Track My Order.
Never. We do not store any payment information. All transactions are processed securely through PayPal, Stripe, or your card provider we never see your full card details.
Sales tax may apply depending on your state and local regulations. Any applicable tax will be clearly displayed at checkout before you confirm your order.
We ship worldwide for free! All orders, whether in the US or internationally, are delivered at no shipping cost. Feel free to reach out at contact@univers-watch.com if you have any questions about your region.
If you order multiple items, they may arrive in separate packages depending on availability. Don’t worry you’ll receive individual tracking for each shipment.
Not quite right? No worries.
Returns and Exchanges
We offer a 30-day hassle-free return policy. If you’re not completely satisfied, contact us at contact@univers-watch.com with your order number and we’ll process a full refund or exchange no questions asked.
We’re sorry about that! Please contact us at contact@univers-watch.com with your order number and a photo of the item received. We’ll ship the correct item immediately at no extra cost.
We apologize for the inconvenience. Please email us at contact@univers-watch.com within 48 hours of delivery with photos of the damaged item. We’ll send a replacement right away.
Once your return is approved, we’ll send you a prepaid return label and instructions via email. Please do not ship anything back before receiving authorization from our team.
Our happiness team is available Monday–Friday, 9am–5pm EST. Reach us at contact@univers-watch.com or via WhatsApp. We typically respond within 24 hours.
Contact us immediately at contact@univers-watch.com. If your order hasn’t shipped yet, we can correct it. Once shipped, we unfortunately cannot redirect packages.
Orders can be modified or cancelled within 24 hours of placement. After that, your order may already be in processing. Contact us as soon as possible at contact@univers-watch.com.
Currently we don’t offer pre-orders. We recommend signing up for our newsletter to be notified when items are back in stock or contact us directly and we’ll do our best to help.
It’s simple just fill out our return request form and we’ll get back to you within
2 business days. Start your return here →